Support contacts

Version of 04.10.2026

Tandam Support contacts

In the app — fastest

Help → New request. Choose a topic (payments, verification, profile, safety and others) — the reply arrives as a notification in the bot and is visible in the app. We usually reply within 24 h.

Bot commands

• /paysupport — payment and refund questions
• /terms — public offer and purchase terms
• /privacy — privacy policy
• /docs — all documents
• /help — help

Report a person

In a profile or chat — "Report". Reports about threats, fraud and minors are handled first.

Other contacts

• Bot: @tandamdating_bot
• Telegram: @tandamdating_bot
• Documents online: https://tandam-dating.com/docs
• Service owner: Tandam